A group of founders, engineers, marketers and users was given a task based walkthrough exercise to determine the fundamental flaws in the original design. The pain points identified were:
01. Unrelatable Map Markers
02. Confusion between Wait Time and Travel Time
03. Insufficient Hospital Details
04. Unclear UI Elements
“I am disappointed by the fact that you are expected to arrive on time at a doctor’s appointment, but you end up waiting for the doctor”
The testing of the designs with the internal group revealed that the discovery of the right hospitals and clinics around remained the central concern for any person in distress. The users also heavily relied on the ability to sort these providers based on the waiting or travel time.
The interface for the healthcare seekers is an application that helps them find the best hospitals and clinics considering the time to reach and waiting time. The user can scroll horizontally through multiple cards. With every card swipe, the corresponding marker on the map will be centered. On tapping any of the markers, the corresponding card will be centered.